COVID-19 FAQ
ARE YOU WAITING ON A PAST ORDER?
If you are currently waiting for your order, we are working as hard as we possibly can to get it to you as fast as possible.
CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently still able to accept orders and ship all throughout the USA. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
ARE YOU GUYS SHIPPING AS NORMAL?
We’re trying to. However, minor delays are happening.
We have had some minor disruptions due to social distancing regulations in our warehouses and decreased shipping capacity from our supply partners. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.
Unfortunately, the HD Tapestry Support Team aren’t able to amend the delivery address of your order once it’s been shipped.
HAS COVID-19 IMPACTED HD TAPESTRY'S SUPPLY CHAIN?
Currently, our supply chain haven’t been significantly impacted by the spread of COVID-19. We've experienced minor delays but, we are carrying on. We’re monitoring the situation very closely, observing news releases from local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
WHAT IS HD TAPESTRY DOING TO ENSURE THE SAFETY & WELLBEING OF STAFF WITHIN OUR BUSINESS & OUR SUPPLY CHAIN?
The HD Tapestry family will always be a priority, and we’re doing all we can to protect the safety and wellbeing of our family across the world, while continuing to provide the best HD Tapestry experience possible, as safely as we can.
For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with critical roles such as in the warehouse. This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group.
Our attitude and approach is exactly the same throughout our supply chain. We’ve increased focus on our warehouses to maximize safety, enforcing social distancing to minimize the spread of COVID-19. Ensuring the highest possible customer experience has always been our main driving force. In these times the health and safety of people throughout our supply chain must be our priority, so this may mean a slight delay to orders, but we trust you’ll understand, and support, the steps we’re taking in these global circumstances.
Our message to the HD Tapestry family is simple: Stay Home. Stay Safe. Save Lives.
I HAVE MORE QUESTIONS
Please contact our support team here: support@hdtapestry.com